Curnect is a mobile app and web platform that connects users with local vendors for easy appointment scheduling, booking, and payment.

Download the app from the App Store or Google Play Store, open the app, and tap "Sign Up" to create your account.

Tap the "Help" or "Support" option in the app, and choose your preferred method of contact (chat, email, or phone).

Go to Settings > Notifications and toggle the switch to enable push notifications for appointment reminders and updates.

After your appointment, go to "My Appointments," select the completed appointment, and tap "Awaiting Review". Leave a review and complete the payment.

Curnect is expanding rapidly. Check the app or our website to see if we’re available in your area.

Go to the "Wallet" section, tap "Add Funds," enter the amount, select your payment method, and complete the transaction.

Navigate to the "Earnings" section, tap "Withdraw Funds," select your bank account, and confirm the withdrawal request.

Curnect accepts credit/debit cards, bank transfers, and other local payment methods as available.

All fees, including service and processing fees, are transparently displayed during the booking process. There are no hidden fees.

Refund policies vary by vendor. Check the vendor's cancellation policy during booking. If eligible, refunds will be processed back to your original payment method.

Go to Settings > Payment, and click the + button to add your preferred payment method.

Go to "My Appointments," select the appointment you want to cancel, and tap "Cancel Appointment." Depending on the vendor's policy, a cancellation fee may apply.

Some vendors may charge a cancellation fee if you cancel within a certain time frame. The specific fee and policy will be displayed when you book the appointment.

A no-show fee is charged if you do not show up for your appointment without cancelling in advance. The fee varies by vendor and will be detailed in their booking policy.

A service fee is a charge for using the Curnect platform to book appointments. This fee helps cover operational costs.

A processing fee is a charge for handling payment transactions. It is applied to cover the cost of payment processing services.

The service fee is a small percentage of the total booking amount, helping to cover operational costs of the platform.

Tips are not included in the service fee. You can add a tip during the payment process if desired.

Select your service, choose a date and time, review your booking details, and proceed to payment. Follow the prompts to complete the transaction.

Go to the "Wallet" section and tap "Transaction History" to see all your deposits, withdrawals, and payments.

Go to Settings > Profile, upload a profile picture/logo, and add a cover photo/banner. Save your changes.

Navigate to Settings > Business Settings, set your business hours and days off, and save your changes.

Go to Settings > Business Promotion, select the promotion duration, and pay the applicable fees using any payment method.

Access the "My Appointments" section to view, manage, and cancel appointments as needed.

Client payment will be made in two parts; First part payment/commitment fee before the appointment then part payment after the service is completed and accepted by the client

Go to Settings > Payment, click the + sign, add your bank details, and save the information.

Curnect may charge a small processing fee for withdrawals. The exact fee will be displayed during the withdrawal process.

Go to Services. update your list of services and their prices, and save the changes.

Go to Earnings, where you can view a detailed report of your earnings, including completed appointments and pending payments.

Go to your business profile, navigate to the reviews section, and reply to customer reviews directly.

Yes, contact customer support to block or blacklist customers who violate your policies or engage in inappropriate behavior.

Yes, you can review, and accept/reject appointment requests made by clients through the app.

Yes, you can create and manage multiple services with different durations, descriptions, and pricing through the app.

As a service provider, you can view your upcoming appointments, manage your schedule, and receive notifications through the Curnect app

You will be notified if a client initiates a cancellation or rescheduling. Your preset cancellation/rescheduling policy will determine if there will be any applicable fees.

Yes, service providers can communicate with clients with the in-app chat feature on the curnect app

If you have not adjusted your app settings to automatically approve bookings, you need to confirm bookings manually.

Navigate to Settings > Business Settings > Locations and add multiple service locations if you offer services in more than one area.

Go to Settings > Account Information, update your details such as name, and save the changes.

Navigate to Settings > Security Settings, enter your old password, add a new password, confirm it, and save the changes.

Tap "Forgot Password" on the login screen, enter your registered email or phone number, and follow the instructions to reset your password.

Yes, you can book multiple appointments by booking with different vendors.

If you book an appointment and it is not yet confirmed by the vendor, you can contact the vendor on the app via the in-app chat feature to notify them.

Use the in-app chat to contact the vendor. If unresolved, report the issue to customer support for further assistance.

This varies by vendor. Some vendors allow booking weeks or months in advance, while others may have shorter windows.

Yes, if the vendor offers this option, you can set up recurring appointments during the booking process.

If your appointment is not confirmed automatically, you will receive a push notification on the app and an email notification when your appointment is approved by the service provider

Yes, a part payment is required to book an appointment. The balance is to be completed after the service is complete.

Yes, you can see your appointment history on the Curnect mobile app. Navigate to the appointment list

If you are running late for an appointment, you should notify the service provider through the app. If it is within the reschedule time frame, you can reschedule the appointment without a penalty.

After completing a booking, a receipt will be sent to your registered email. You can also view receipts from the "My Appointments" section.

Use the search bar on the home screen to type in the service you need and browse the list of available vendors.

Select a vendor, choose a service, pick a date and time, review the details, and confirm your booking.

Yes, go to "My Appointments," select the appointment you want to reschedule, choose a new date and time, and confirm the changes.

Use the in-app chat feature to communicate directly with vendors regarding your appointment details.

You will be notified of the cancellation and can choose to reschedule or book with another vendor.

Yes, during the booking process, specify the details of the person for whom the appointment is being booked.

Appointment reminders are automatically sent to your registered email or phone. Ensure push notifications are enabled for additional reminders.

During the booking process, there is an option to add notes or special instructions for the vendor.

On the vendor's profile, tap the heart icon to add them to your favorites list.

You will receive a notification of the change, and you can accept the new time or reschedule if it doesn't work for you.

Yes, go to the "Help" or "Support" section, and select "Leave Feedback" to share your thoughts and suggestions.

Curnect complies with data privacy laws and regulations to protect your personal information. Details can be found in our Privacy Policy.

Yes, contact customer support to request the deletion of your data in compliance with data protection regulations.

Report any suspicious messages to customer support immediately for investigation.

Curnect uses encryption and other security measures to protect your personal and payment information.

No, Curnect does not store your payment information. All payment transactions are carried out using third party integrations in the app

Vendors only see information necessary for the appointment. Your personal data is kept secure and private.

Immediately contact customer support to report any suspicious activity and secure your account.

Try restarting the app or your device. If the issue persists, contact customer support for further assistance.

Go to the "Help" or "Support" section and select "Report a Problem" to provide details about the issue.

Yes, you can log in to your Curnect account on multiple devices using the same credentials.

Visit the App Store or Google Play Store, find Curnect, and tap "Update" if an update is available.